Outage in Shopify

Merchants logging in are seeing 'Continue with email' button as disabled and cannot proceed with login

Resolved Minor
August 29, 2025 - Started about 2 months ago - Lasted 24 minutes
Official incident page

Incident Report

Users attempting to log in to Shopify on mobile or desktop are unable to click the 'Continue with email' button and cannot proceed with login.
Components affected
Shopify Admin

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/29/2025 04:07PM

Between 15:20 UTC - 16:02 UTC, merchants experienced issues with the "Continue with email" button, preventing log in to admin. A fix was implemented at 15:51 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 2 months ago - at 08/29/2025 03:56PM

A fix has been implemented and merchants are able to proceed with log in.

MONITORING about 2 months ago - at 08/29/2025 03:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/29/2025 03:45PM

Users attempting to log in to Shopify on mobile or desktop are unable to click the 'Continue with email' button and cannot proceed with login.

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