Outage in Shopify

Payment methods are experiencing issues when Customers are checking out

Resolved Major
September 04, 2025 - Started 2 days ago - Lasted 16 minutes
Official incident page

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Outage Details

We are currently investigating an issue where Customers using multiple Payment methods are experiencing an interruption in processing payments.

We’re working on a solution and will keep you updated.
Components affected
Shopify Checkout
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/04/2025 03:27PM

Between 15:06 UTC - 15:26 UTC, we experienced an issue with multiple Payment methods. A fix was implemented at 15:14 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 2 days ago - at 09/04/2025 03:25PM

This issue has been resolved and is being monitored.

MONITORING 2 days ago - at 09/04/2025 03:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 09/04/2025 03:15PM

We are currently investigating an issue where Customers using multiple Payment methods are experiencing an interruption in processing payments.

We’re working on a solution and will keep you updated.

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