Outage in Shopify

Some merchants and customers experiencing issues accessing the storefront

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Storefronts may be currently loading slowly or displaying error messages.
Components affected
Shopify Storefront

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 10:18AM

Between 8:16 and 9:55, we experienced increase storefront error rates. A fix was implemented at 9:50 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 1 month ago - at 09/30/2025 09:55AM

This issue has been resolved and is being monitored while recovering.

INVESTIGATING about 1 month ago - at 09/30/2025 09:52AM

We are investigating and will keep you updated.

INVESTIGATING about 1 month ago - at 09/30/2025 09:31AM

Storefronts may be currently loading slowly or displaying error messages.

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