Outage in Shopify

Some customers may be experiencing issues with Shop Pay

Resolved Minor
October 08, 2025 - Started 26 days ago - Lasted 20 minutes
Official incident page

Incident Report

Some customers are experiencing issues with accessing the Shop App and/or using Shop Pay at checkout.
Components affected
Shopify Checkout

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/09/2025 12:22AM

Between 23:55 - 00:18 UTC, we experienced degraded service for Shop App and Shop Pay. A fix was implemented at 00:15 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

IDENTIFIED 26 days ago - at 10/09/2025 12:12AM

We've identified the problem impacting Shop Pay and we're working on a solution.

INVESTIGATING 26 days ago - at 10/09/2025 12:02AM

Some customers are experiencing issues with accessing the Shop App and/or using Shop Pay at checkout.

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