Outage in Shopify
Some Staff Accounts Are Unable to Add Images to Product Pages
Resolved Minor
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Outage Details
Staff accounts cannot add or edit product images on their product pages in the Shopify Admin, preventing them from updating media on products.
Components affected
Shopify AdminLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/10/2025 04:28PM
Between 14:33 UTC and 16:06 UTC, we experienced an issue due to which staff members were unable to add or edit images on product pages in the admin. A fix was implemented at 16:06 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
2 days ago - at 10/10/2025 04:20PM
This issue has been resolved and is being monitored.
INVESTIGATING
3 days ago - at 10/10/2025 03:52PM
We are investigating and will keep you updated.
INVESTIGATING
3 days ago - at 10/10/2025 03:43PM
Staff accounts cannot add or edit product images on their product pages in the Shopify Admin, preventing them from updating media on products.
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