Outage in Shopify
Some Staff Accounts Are Unable to Add Images to Product Pages
Resolved MinorIncident Report
Staff accounts cannot add or edit product images on their product pages in the Shopify Admin, preventing them from updating media on products.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 10/10/2025 04:28PM
Between 14:33 UTC and 16:06 UTC, we experienced an issue due to which staff members were unable to add or edit images on product pages in the admin. A fix was implemented at 16:06 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
27 days ago - at 10/10/2025 04:20PM
This issue has been resolved and is being monitored.
INVESTIGATING
27 days ago - at 10/10/2025 03:52PM
We are investigating and will keep you updated.
INVESTIGATING
27 days ago - at 10/10/2025 03:43PM
Staff accounts cannot add or edit product images on their product pages in the Shopify Admin, preventing them from updating media on products.
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