Outage in Shopify

Some customers are unable to use Shop Pay Instalments options at checkout

Resolved Major
October 20, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Our instalments payment partner Affirm is currently experiencing issues in Canada and the US. Customers are experiencing issues when trying to access Buy Now, Pay Later at checkout in these regions.
Components affected
Shopify Third party services

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Latest Updates ( sorted recent to last )
IDENTIFIED about 19 hours ago - at 10/20/2025 08:10AM

Our partners have identified the issue affecting customers and are working on a solution.

INVESTIGATING about 20 hours ago - at 10/20/2025 07:38AM

Our instalments payment partner Affirm is currently experiencing issues in Canada and the US. Customers are experiencing issues when trying to access Buy Now, Pay Later at checkout in these regions.

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