Outage in Shopify
Some customers are unable to use Shop Pay Instalments options at checkout
Resolved MajorIncident Report
Our instalments payment partner Affirm is currently experiencing issues in Canada and the US. Customers are experiencing issues when trying to access Buy Now, Pay Later at checkout in these regions.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 19 hours ago - at 10/20/2025 08:10AM
Our partners have identified the issue affecting customers and are working on a solution.
INVESTIGATING
about 20 hours ago - at 10/20/2025 07:38AM
Our instalments payment partner Affirm is currently experiencing issues in Canada and the US. Customers are experiencing issues when trying to access Buy Now, Pay Later at checkout in these regions.
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