Outage in Shopify
Some users are unable to connect with Live Support
Resolved MinorIncident Report
Some users are currently experiencing an issue where they are unable to connect with Live Support. Users are able to select the option to contact support and are then seeing a longer than expected wait time to connect.
The issue has been identified as coming from the ongoing issue with Amazon Web Services (AWS). In the meantime, you are able to use the documentation and automated assistant available in the Shopify Help Center.
The issue has been identified as coming from the ongoing issue with Amazon Web Services (AWS). In the meantime, you are able to use the documentation and automated assistant available in the Shopify Help Center.
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Latest Updates ( sorted recent to last )
MONITORING
about 5 hours ago - at 10/20/2025 10:25PM
This issue has been resolved and is being monitored.
IDENTIFIED
about 5 hours ago - at 10/20/2025 10:24PM
Continued issues are being experienced due to ongoing issue with Amazon Web Services (AWS). We will provide updates as they become available.
IDENTIFIED
about 5 hours ago - at 10/20/2025 10:24PM
The issue has been identified as coming from the ongoing issue with Amazon Web Services (AWS).
We will provide updates as they become available.
INVESTIGATING
about 5 hours ago - at 10/20/2025 10:24PM
Some users are currently experiencing an issue where they are unable to connect with Live Support. Users are able to select the option to contact support and are then seeing a longer than expected wait time to connect.
The issue has been identified as coming from the ongoing issue with Amazon Web Services (AWS). In the meantime, you are able to use the documentation and automated assistant available in the Shopify Help Center.
Latest Shopify outages
Some users are unable to connect with Live Support - about 10 hours ago
Due to an AWS outage, some users may encounter issues with a number of Shopify Services - about 19 hours ago
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Shopify Flow - workflow runs, may be delayed - 5 days ago
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