Outage in Shopify
Some merchants may encounter error messages with one or more of the following: admins, checkouts, and storefronts
Resolved MinorIncident Report
Summary AI Generated
Shopify experienced a service disruption lasting 11.5 hours where merchants encountered 500 errors when accessing the Admin panel, processing checkouts, and loading storefronts. The issue was caused by an infrastructure provider disruption in the US central region. Service was restored after the infrastructure provider resolved the underlying problem and Shopify teams completed recovery operations.
Users may experience issues when trying to access the Shopify Admin, Checkouts, and Storefronts. These may appear as 500 errors.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 03/09/2026 11:29PM
Between 10:50 and 12:40 UTC on March 9, 2026, we experienced errors affecting the Shopify admin functionality, checkouts, and storefronts due to a disruption with our infrastructure provider in the US central region. We restored service at 12:40 UTC after our infrastructure provider resolved the underlying disruption and our teams completed recovery operations. The monitoring period for this issue has ended, and we've observed no further impact.
MONITORING
about 12 hours ago - at 03/09/2026 09:26PM
We are still monitoring the issue with Shopify Admin, Checkouts, and Storefronts showing 500 errors. We will provide an update in 4 hours, or sooner if more information becomes available.
MONITORING
about 16 hours ago - at 03/09/2026 04:56PM
Errors subsided at 15:22 UTC. We are continuing to monitor the situation to ensure they do not reoccur.
MONITORING
about 20 hours ago - at 03/09/2026 01:28PM
We are seeing some recovery for this issue and are continuing to monitor.
MONITORING
about 21 hours ago - at 03/09/2026 12:26PM
We are seeing recovery for this issue and are continuing to monitor.
INVESTIGATING
about 21 hours ago - at 03/09/2026 12:10PM
We are currently investigating and will keep you updated.
INVESTIGATING
about 21 hours ago - at 03/09/2026 12:03PM
Users may experience issues when trying to access the Shopify Admin, Checkouts, and Storefronts. These may appear as 500 errors.
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