Outage in Shopify

Some customers may experience issues with Shop Pay Installments

Resolved Minor

March 17, 2026 - Started about 12 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Shopify experienced degraded performance affecting some customers attempting to complete checkouts using Shop Pay Installments for 48 minutes. The issue impacted the checkout component, preventing some users from successfully processing payments through the installment option. A fix was implemented and deployed, fully resolving the checkout issues with no further impact observed.

Some customers may experience issues when attempting checkouts using Shop Pay Instalments at this time.

Components affected

Shopify Checkout

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 03/17/2026 10:56PM

Between 21:24-22:47 UTC, we experienced degraded performance for some Shop Pay Instalment checkouts. A fix was implemented at 22:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

IDENTIFIED about 11 hours ago - at 03/17/2026 10:48PM

We've identified the problem impacting some Shop Pay Instalment checkouts and we're working on a solution.

INVESTIGATING about 12 hours ago - at 03/17/2026 10:28PM

We are investigating and will keep you updated.

INVESTIGATING about 12 hours ago - at 03/17/2026 10:12PM

Some customers may experience issues when attempting checkouts using Shop Pay Instalments at this time.

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