Outage in Shopify
Some merchants encountering error messages while attempting to access the POS channel
Resolved MajorIncident Report
Summary AI Generated
Shopify experienced a major incident where merchants encountered "Unexpected Application Error! Unknown error" messages when trying to access the Point of Sale (POS) channel within their admin interface. The issue affected the Admin component and prevented merchants from accessing POS functionality for approximately 1.7 hours. Shopify identified the root cause and implemented a fix that fully resolved the problem, with no further impact observed after the monitoring period ended.
Merchants may experience issues when trying to access the Shopify Point of Sale channel within the admin. The error will appear as Unexpected Application Error! Unknown error. We are currently investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/20/2026 11:07AM
Between 03:30 - 11:00am UTC, we experienced an increase in errors for users trying to access the POS channel within the admin. A fix was implemented at 10:20am which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
IDENTIFIED
2 days ago - at 03/20/2026 10:05AM
We've identified the problem impacting some merchants ability to access the POS channel within the admin and we're working on a solution.
INVESTIGATING
2 days ago - at 03/20/2026 09:42AM
We are investigating and will keep you updated.
INVESTIGATING
3 days ago - at 03/20/2026 09:25AM
Merchants may experience issues when trying to access the Shopify Point of Sale channel within the admin. The error will appear as Unexpected Application Error! Unknown error. We are currently investigating.
Latest Shopify outages
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