Outage in Sierra Wireless

Service Disruption Notification - Subscription Authentication Failures (GNOC-1859)

Resolved Minor
December 22, 2022 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Sierra Wireless is experiencing a service disruption with the Signaling services listed below. Our engineering teams have identified the cause of the service disruption and are currently working to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information. Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/24/2022 08:30AM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING almost 2 years ago - at 12/24/2022 07:26AM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

IDENTIFIED almost 2 years ago - at 12/24/2022 05:24AM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/24/2022 03:24AM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/24/2022 01:24AM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/24/2022 12:01AM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/23/2022 11:00PM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/23/2022 10:00PM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/23/2022 09:10PM

Our engineers are continuing their efforts to correct the remaining subscriptions. We will provide the next update as soon as we have additional information about our progress.

IDENTIFIED almost 2 years ago - at 12/23/2022 08:00PM

Our engineers have implemented corrective measures that have resolved the issues for most affected subscriptions. Approximately 92 percent of the original list of subscriptions have been corrected. We will provide an update as soon as we have additional information about our progress.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 07:00PM

Our engineers have implemented corrective measures that have resolved the issues for most affected subscriptions. Approximately 90 percent of the original list of subscriptions have been corrected. We will provide an update as soon as we have additional information about our progress.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 06:00PM

Our engineers have implemented corrective measures that have resolved the issues for most affected subscriptions. Approximately 88 percent of the original list of subscriptions have been corrected. We will provide an update as soon as we have additional information about our progress.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 05:20PM

Our engineers have implemented corrective measures that have resolved the issues for most affected subscriptions. Approximately 85 percent of the original list of subscriptions have been corrected. We will provide an update as soon as we have additional information about our progress.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 03:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 02:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 01:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 12:54PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 11:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 10:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 09:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 08:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 07:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 06:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 05:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 04:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 03:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 02:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 01:48AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/23/2022 12:47AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/22/2022 11:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED almost 2 years ago - at 12/22/2022 10:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 09:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 08:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 07:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 06:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 05:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 04:48PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 04:24PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 12/22/2022 03:49PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 02:48PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 01:49PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 12:47PM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Our engineers and some of our customers have observed steady improvements, which are ongoing for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 11:47AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Improvements are ongoing and have been observed for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 10:47AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are engaged currently working on a fix to resolve the issue. Improvements are ongoing and have been observed for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 09:50AM

Sierra Wireless is continuing to experience a disruption with the Signaling services listed below. Our engineers are currently engaged on a technical bridge working on a fix to resolve the issue. Improvements are ongoing and have been observed for several batches of subscriber subsets. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

IDENTIFIED about 2 years ago - at 12/22/2022 08:47AM

Sierra Wireless is experiencing a service disruption with the Signaling services listed below. Our engineering teams have identified the cause of the service disruption and are currently working to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: Some subscribers (or SIMs) are corrupted or missing from the HLR, which may prevent those devices from registering or attaching to the network.

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