Outage in Sierra Wireless

Service Degradation for Customers using Essentials 3 (GNOC-7737)

Resolved Minor
March 31, 2025 - Started 28 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Our monitoring systems detected a service impairment for Essentials 3 SIM subscriptions. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Devices may have experience delays in establishing Data services and network connectivity.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 03/31/2025 10:50AM

This incident has been resolved.

MONITORING 28 days ago - at 03/31/2025 05:36AM

Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

IDENTIFIED 28 days ago - at 03/31/2025 04:31AM

Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and advances for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.

IDENTIFIED 28 days ago - at 03/31/2025 03:30AM

Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and continues to push for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.

IDENTIFIED 28 days ago - at 03/31/2025 03:12AM

Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and continues to push for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.

IDENTIFIED 28 days ago - at 03/31/2025 02:01AM

Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and is working to restore services.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.

INVESTIGATING 28 days ago - at 03/31/2025 01:17AM

Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Investigation to determine the scope and cause is underway.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.

INVESTIGATING 28 days ago - at 03/31/2025 12:17AM

Our monitoring systems detected a service impairment for Essentials 3 SIM subscriptions. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.

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