Outage in Sinch

DI SMS 365 (SMSx) | Operator Services | Potential delay in viewing statistics on Report Manager | TT#MNOC-60209

Resolved Minor
July 31, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Clients, The issue with report manager statistics has resolved now. Statistics are up to date now. Start Date and Time(GMT): 31st July 2025, 15:00 GMT End Date and Time(GMT): 31st July 2025, 16:10 GMT
Components affected
Sinch SMS 365 Operator RoW Sinch SMS 365 Operator US

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 05:56PM

Dear Clients,

The issue has been resolved. The statistics reported over the Report manager are updating correctly and there is no delay in retrieving the data.


Start Date and Time(GMT): 31st July 2025, 15:00 GMT
End Date and Time(GMT): 31st July 2025, 17:00 GMT


If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

INVESTIGATING 3 months ago - at 07/31/2025 04:37PM

Dear Clients,

The issue with report manager statistics has resolved now.
Statistics are up to date now.

Start Date and Time(GMT): 31st July 2025, 15:00 GMT
End Date and Time(GMT): 31st July 2025, 16:10 GMT

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