Outage in Sinch
Delivery Issue Colombia - Tigo
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Tigo network in Colombia, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the LATAM region and was resolved after approximately 41 minutes.
We are currently observing delivery issues in Colombia - Tigo
Incident Start Time: 2026-04-11 18:07 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/11/2026 07:38PM
This incident has been resolved.
Incident Start Time: 2026-04-11 18:07 UTC
Incident End Time: 2026-04-11 18:48 UTC
INVESTIGATING
3 days ago - at 04/11/2026 06:33PM
We are currently observing delivery issues in Colombia - Tigo
Incident Start Time: 2026-04-11 18:07 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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