Outage in Sinch
Service Degradation – Verification – Global
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced a global performance degradation affecting their OKTA Verification service, causing customers to encounter delayed or failed verification attempts via the Okta endpoint. The incident impacted SMS Verification and Verification Text to Speech components for 2 hours and 22 minutes, from 13:00 UTC to 15:22 UTC on April 8, 2026. The service degradation was resolved and normal operations were restored.
We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally.
Incident Start Time: 2026-04-08 13:00 UTC
Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/08/2026 03:42PM
This incident has been resolved.
Incident Start Time: 2026-04-08 13:00 UTC
Incident End Time: 2026-04-08 15:22 UTC
INVESTIGATING
6 days ago - at 04/08/2026 03:18PM
We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally.
Incident Start Time: 2026-04-08 13:00 UTC
Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
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