Outage in Sinch
Service Disruption - Sinch Engage Legacy
Resolved MinorIncident Report
Summary AI Generated
Sinch Engage Legacy experienced a service disruption where clients encountered errors when attempting to create new message templates through the "Create a template" option, affecting multiple accounts. The issue was identified within 5 minutes of investigation beginning, and a fix was implemented. The incident lasted 2.1 hours before resolution.
We are currently investigating an issue with creating message templates in Sinch Engage Legacy.
Incident Start Time: 2026-04-15 12:10 UTC
Impact: Clients may experience errors when attempting to create new message templates via the “Create a template” option. This issue is affecting multiple accounts and preventing template creation.
We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 04/15/2026 12:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 04/15/2026 10:57AM
We are currently investigating an issue with creating message templates in Sinch Engage Legacy.
Incident Start Time: 2026-04-15 12:10 UTC
Impact: Clients may experience errors when attempting to create new message templates via the “Create a template” option. This issue is affecting multiple accounts and preventing template creation.
We will provide further updates as more information becomes available.
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