Outage in Sinch
Site US7 - Network Disturbance
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced a network disturbance at their US7 site that affected SMPP, HTTP SMS, and HTTP lookup API endpoints for 6 minutes. The incident impacted US-based SMPP, HTTP, and REST services, with clients advised to use corresponding US1 redundant endpoints to maintain service continuity. The issue was resolved after engineers investigated and restored normal operations.
We are currently experiencing a network disturbance on our US7 site. Our engineers are currently investigating.
To maintain uninterrupted service, clients are advised to connect to the corresponding redundant site indicated below:
Impacted endpoints:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
Corresponding redundant endpoints are available:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
We will provide ongoing updates on this page. For any inquiries, please contact us at support@sinch.com.
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Latest Updates ( sorted recent to last )
RESOLVED
34 minutes ago - at 04/16/2026 05:56AM
This incident has been resolved.
Incident Start Time: 2026-04-15 18:21 UTC
Incident End Time: 2026-04-16 05:16 UTC
MONITORING
about 4 hours ago - at 04/16/2026 02:39AM
We are continuing to monitor for any further issues.
MONITORING
about 8 hours ago - at 04/15/2026 10:13PM
We are continuing to monitor for any further issues.
MONITORING
about 10 hours ago - at 04/15/2026 08:11PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 12 hours ago - at 04/15/2026 06:21PM
We are currently experiencing a network disturbance on our US7 site. Our engineers are currently investigating.
To maintain uninterrupted service, clients are advised to connect to the corresponding redundant site indicated below:
Impacted endpoints:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
Corresponding redundant endpoints are available:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
We will provide ongoing updates on this page. For any inquiries, please contact us at support@sinch.com.
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