Outage in Sinch
DI MMS 365 (MM7) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63303
Resolved MinorIncident Report
Summary AI Generated
Sinch's DI MMS 365 MM7 service experienced delays in message delivery for Mobile Originating (MO), Mobile Terminating (MT), and Delivery Receipt (DR) traffic due to high traffic volumes causing queue buildup. The incident lasted 11.9 hours from February 25th at 22:45 GMT to February 26th at 11:22 GMT, affecting customers with delayed MMS message processing. The issue was resolved by clearing the queues and traffic returned to normal operations.
Ticket Number :: MNOC-63303
Services:: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery DR
Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 25th Feb 2026, 22:45 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 02/26/2026 11:24AM
We are writing to inform you that queues have been cleared and traffic is back to normal.
Incident Start Date & Time (GMT) : 25th Feb 2026, 22:45 hrs
Incident End Date & Time (GMT) : 26th Feb 2026 11:22 hrs
MONITORING
1 day ago - at 02/26/2026 09:33AM
MM7 queues are due to high traffic and are gradually decreasing.
We will continue to monitor and update on further improvements.
INVESTIGATING
2 days ago - at 02/25/2026 11:34PM
Ticket Number :: MNOC-63303
Services:: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery DR
Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 25th Feb 2026, 22:45 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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