DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63424

Dear All,

This incident has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs
Incident End Date & Time (GMT) : 11th Mar 2026, 1:06 hrs

We appreciate your patience and understanding.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

A fix has been implemented and we are monitoring the results.

We are still continuing to investigate this issue. We will provide update as more information becomes available.

We are continuing to investigate this issue.

Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

Ticket Number :: MNOC-63424
Services:: DI MMS 365 - SMSx

Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery DR
Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.