Sinch Engage experienced an inbox degradation issue that prevented users from creating new conversations, reopening existing conversations, and switching assignees when sending messages. The Hub component was affected for approximately 3 hours and 32 minutes before the issue was identified and resolved with an implemented fix.
This incident has been resolved.
Start Time (UTC): 2026-03-09 13:20 UTC
End Time (UTC): 2026-03-09 16:52 UTC
We’re aware of an issue in our inbox at the moment, affecting new conversations, reopening a conversation or switching assignee by sending a message.
The issue has been identified and a fix is being implemented.
Start Time (UTC): 2026-03-09 13:20 UTC
We apologize for the inconvenience and appreciate your patience while we are working to resolve the issue.
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