Outage in Sinch
Sinch Engage - Inbox Degradation
Resolved MinorIncident Report
Summary AI Generated
Sinch Engage experienced an inbox degradation issue that prevented users from creating new conversations, reopening existing conversations, and switching assignees when sending messages. The Hub component was affected for approximately 3 hours and 32 minutes before the issue was identified and resolved with an implemented fix.
We’re aware of an issue in our inbox at the moment, affecting new conversations, reopening a conversation or switching assignee by sending a message.
The issue has been identified and a fix is being implemented.
Start Time (UTC): 2026-03-09 13:20 UTC
We apologize for the inconvenience and appreciate your patience while we are working to resolve the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/09/2026 04:58PM
This incident has been resolved.
Start Time (UTC): 2026-03-09 13:20 UTC
End Time (UTC): 2026-03-09 16:52 UTC
IDENTIFIED
1 day ago - at 03/09/2026 04:44PM
We’re aware of an issue in our inbox at the moment, affecting new conversations, reopening a conversation or switching assignee by sending a message.
The issue has been identified and a fix is being implemented.
Start Time (UTC): 2026-03-09 13:20 UTC
We apologize for the inconvenience and appreciate your patience while we are working to resolve the issue.
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