Outage in Sinch
Delivery Issue Brazil - Claro
Resolved MinorIncident Report
Summary AI Generated
On September 25, 2026, Sinch experienced a minor SMS delivery incident affecting the Claro carrier network in Brazil, lasting approximately 3 hours. The issue caused delayed outbound and inbound messages, along with missing and late delivery receipts on the SMS LATAM component, with the root cause confirmed as a degradation on Claro's end. The incident was fully resolved by 06:13 UTC after the carrier restored normal service.
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-25 03:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/25/2026 06:29AM
This incident has been resolved.
Incident Start Time: 2026-09-25 03:27 UTC
Incident End Time: 2026-09-25 06:13 UTC
IDENTIFIED
8 days ago - at 09/25/2026 04:37AM
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
INVESTIGATING
8 days ago - at 09/25/2026 03:35AM
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-25 03:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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