Outage in Sinch
Customer Support - Ticketing System
Resolved MinorIncident Report
Summary AI Generated
Sinch's customer support ticketing system experienced an issue with the support@sinch.com email on September 25, 2026, lasting approximately 56 minutes. Customers faced delayed support responses during this period, with the workaround of submitting tickets directly via support.sinch.com. The incident was resolved by 16:03 UTC.
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
Incident Start Time : 2026-09-25 14:46 UTC
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Components affected
Sinch Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/25/2026 04:26PM
This incident has been resolved.
Incident Start Time : 2026-09-25 14:46 UTC
Incident End Time : 2026-09-25 16:03 UTC
INVESTIGATING
8 days ago - at 09/25/2026 03:31PM
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
Incident Start Time : 2026-09-25 14:46 UTC
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
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