Outage in Sitoo

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec)

Resolved Minor
November 06, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 11/06/2020 06:02PM

Infrasec has confirmed that the issue has been resolved. Back to normal since 18:39 CET.

MONITORING over 4 years ago - at 11/06/2020 05:55PM

We are awaiting confirmation from Infrasec that the issue has been resolved.

IDENTIFIED over 4 years ago - at 11/06/2020 05:49PM

Infrasec has now updated its certificate and it should work again.

INVESTIGATING over 4 years ago - at 11/06/2020 04:55PM

We are continuing to investigate this issue.

INVESTIGATING over 4 years ago - at 11/06/2020 04:53PM

Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

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