Outage in Smartsheet

Items Inaccessible Following Workspace Ownership Transfer

Resolved Minor
February 22, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating some reports of items becoming inaccessible following a workspace ownership transfer. Please avoid executing workspace ownership transfers until we implement a fix. We will provide an update in 60 minutes.
Components affected
Smartsheet Sharing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/23/2024 04:41AM

This incident has been resolved.

MONITORING over 1 year ago - at 02/23/2024 02:49AM

We have implemented a fix for workspace ownership transfer issues. We've also implemented a fix to restore access to assets that were affected and are monitoring the results.

IDENTIFIED over 1 year ago - at 02/22/2024 11:19PM

We have identified and implemented a fix for workspace ownership transfer issues. We are continuing to restore access to assets that were affected. We will provide an update when this is completed.

INVESTIGATING over 1 year ago - at 02/22/2024 10:33PM

We are currently investigating some reports of items becoming inaccessible following a workspace ownership transfer. Please avoid executing workspace ownership transfers until we implement a fix. We will provide an update in 60 minutes.

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Investigating: Smartsheet Inaccessible - 3 months ago

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