Outage in Smartsheet

Smartsheet App Connectivity

Resolved Major
May 28, 2024 - Started 7 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/29/2024 02:37AM

This incident has been resolved.

MONITORING 7 months ago - at 05/29/2024 12:37AM

Fixes have been implemented and we are monitoring for complete stability of our services.

IDENTIFIED 7 months ago - at 05/28/2024 11:49PM

We are progressively recovering our services. We will provide another update within 60 minutes.

IDENTIFIED 7 months ago - at 05/28/2024 10:48PM

We are progressively recovering our services. We will provide another update within 60 minutes.

IDENTIFIED 7 months ago - at 05/28/2024 09:48PM

We are progressively recovering our services. We will provide another update within 60 minutes.

IDENTIFIED 7 months ago - at 05/28/2024 09:18PM

We are progressively recovering our services. We will provide another update within 30 minutes.

INVESTIGATING 7 months ago - at 05/28/2024 08:48PM

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

IDENTIFIED 7 months ago - at 05/28/2024 08:18PM

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

IDENTIFIED 7 months ago - at 05/28/2024 07:55PM

We are continuously seeing recovery within our services as we ramp up. We will post an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 07:38PM

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 07:29PM

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 07:10PM

Authentication and Sign in services have been restored. We're continuing to apply fixes on the rest of the recovery process. We will provide an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 07:04PM

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 06:37PM

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 06:34PM

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

INVESTIGATING 7 months ago - at 05/28/2024 06:18PM

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

IDENTIFIED 7 months ago - at 05/28/2024 06:05PM

We're seeing recovery and users should expect improved connectivity across our services. We will post an update within 30 minutes.

IDENTIFIED 7 months ago - at 05/28/2024 05:41PM

For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.

IDENTIFIED 7 months ago - at 05/28/2024 05:16PM

For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.

IDENTIFIED 7 months ago - at 05/28/2024 04:48PM

The issue is identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 05/28/2024 04:43PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 05/28/2024 04:26PM

We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.

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