Outage in Smartsheet

Data Shuttle Run on Attachment issues

Resolved Major
November 15, 2024 - Started 6 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.
Components affected
Smartsheet DataUploader
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/16/2024 03:12AM

This incident has been resolved.

MONITORING 6 months ago - at 11/16/2024 01:12AM

A fix has been implemented and we are monitoring to ensure stability of the service.

IDENTIFIED 6 months ago - at 11/16/2024 12:03AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 11/15/2024 11:05PM

We're continuing to investigate this issue. We will continue to provide frequent updates as we work towards resolution.

INVESTIGATING 6 months ago - at 11/15/2024 10:05PM

We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.

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