Outage in Smartsheet

Data Shuttle Run on Attachment issues

Resolved Major
November 15, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.
Components affected
Smartsheet DataUploader

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/16/2024 03:12AM

This incident has been resolved.

MONITORING 11 months ago - at 11/16/2024 01:12AM

A fix has been implemented and we are monitoring to ensure stability of the service.

IDENTIFIED 11 months ago - at 11/16/2024 12:03AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 11/15/2024 11:05PM

We're continuing to investigate this issue. We will continue to provide frequent updates as we work towards resolution.

INVESTIGATING 11 months ago - at 11/15/2024 10:05PM

We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.

Latest Smartsheet outages

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Workflows and Webhooks not triggering on attachments or comments - 19 days ago
Sheet Loading and Saving - about 1 month ago

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