Outage in Smokeball USA
Smokeball showing offline matter matter documents
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
Our team has implemented a fix. Matter documents should now be showing on the list. That means that users can move, copy, and attach documents and the matter folders will show. Changes made during the down time should be synced. We appreciate your patience and apologize for the experience. Thank you!
We have implemented a fix. We are no longer seeing "offline" status on machines. If you are still unable to access matter files please be patient while the fix is being implemented and monitored.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue. We appreciate your patience.
We are continuing to investigate this issue.
We are continuing to investigate the issue of matter files showing offline. Thank you for your patience.
We are aware of matter documents not loading on the list. Our team is investigating. Thank you!
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