Outage in Smokeball USA

Infotrack not loading

Resolved Major
February 27, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are aware of issues with e-filing and e-signing through Infotrack. It does not launch their portal. We are working with our teams to resolve.
Components affected
Smokeball USA Infotrack
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/27/2025 08:54PM

This incident has been resolved.

MONITORING 2 months ago - at 02/27/2025 06:01PM

We are seeing improvements with the integration. Attempts to e-file or e-sign should work but we are monitoring any issues. Thank you for your patience.

IDENTIFIED 2 months ago - at 02/27/2025 05:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 02/27/2025 04:22PM

We are aware of issues with e-filing and e-signing through Infotrack. It does not launch their portal. We are working with our teams to resolve.

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