Outage in Smokeball USA
Unable to download information from Smokeball
Resolved Major
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Outage Details
We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you
Components affected
Smokeball USA General UseLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/06/2025 03:17PM
Our team has deployed a fix. Files can be imported and opened from Smokeball. If you are still having issues we would recommend clearing the files upload queue. If that doesn't resolve, we would recommend RESTARTING the machine.
We appreciate your patience and apologize for the inconvenience.
MONITORING
about 1 month ago - at 06/06/2025 02:47PM
We have released a fix that should resolve this issue. Please try to import/open files from Smokeball. If it still does not work, please RESTART your machine to apply the fix. Thank you
IDENTIFIED
about 1 month ago - at 06/06/2025 02:20PM
Our team is continuing to work on a solution with files opening/importing/emailing from Smokeball. Thank you for your patience.
IDENTIFIED
about 1 month ago - at 06/06/2025 01:50PM
We are releasing the potential fix. Thank you for your patience.
MONITORING
about 1 month ago - at 06/06/2025 01:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/06/2025 01:13PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/06/2025 12:46PM
We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you
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