Outage in Smokeball USA

Unable to download information from Smokeball

Resolved Major

June 06, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you

Components affected

Smokeball USA General Use

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/06/2025 03:17PM

Our team has deployed a fix. Files can be imported and opened from Smokeball. If you are still having issues we would recommend clearing the files upload queue. If that doesn't resolve, we would recommend RESTARTING the machine.

We appreciate your patience and apologize for the inconvenience.

MONITORING 11 months ago - at 06/06/2025 02:47PM

We have released a fix that should resolve this issue. Please try to import/open files from Smokeball. If it still does not work, please RESTART your machine to apply the fix. Thank you

IDENTIFIED 11 months ago - at 06/06/2025 02:20PM

Our team is continuing to work on a solution with files opening/importing/emailing from Smokeball. Thank you for your patience.

IDENTIFIED 11 months ago - at 06/06/2025 01:50PM

We are releasing the potential fix. Thank you for your patience.

MONITORING 11 months ago - at 06/06/2025 01:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 06/06/2025 01:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 06/06/2025 12:46PM

We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you

Latest Smokeball USA outages

Document syncing delays - 3 days ago

Document syncing delays - 4 days ago

Calendar syncing delays - 10 days ago

Finalized invoice PDFs not loading - 13 days ago

Delays with invoicing - 19 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook