Outage in SMS Magic

Service Degradation - Message Latency - SMS/MMS

Resolved Minor
November 06, 2025 - Started about 1 month ago - Lasted about 17 hours
Official incident page

Incident Report

Start time : 10:45 AM PST We have received received a notification from our Provider that a performance degradation is observed starting at 10:45 AM PST. Customers may experience widespread message latency regarding SMS / MMS The Engineering team is actively investigating the issue and working to restore normal service. Next Update: We will provide an update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Components affected
SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/07/2025 12:37PM

We are no longer observing message latency. The Engineering team implemented corrective action to restore normal operations. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.

INVESTIGATING about 1 month ago - at 11/06/2025 08:04PM

Start time : 10:45 AM PST

We have received received a notification from our Provider that a performance degradation is observed starting at 10:45 AM PST.
Customers may experience widespread message latency regarding SMS / MMS
The Engineering team is actively investigating the issue and working to restore normal service.

Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.

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