Carrier Partner Incident - Short Code (Route 1) MMS Latency

Our carrier partner has confirmed that the issue previously impacting MMS and MMS-DLR for short code (route 1) has been resolved and pre-incident service levels have been restored.

Nov 14, 2025 - 12:08 PST

Update :

The carrier partner incident impacting short code (route 1) MMS services and DLR continues to be under investigation by carrier partner teams.
We are awaiting a confirmation of resolution or intended fix from the carrier partner and will provide more information as soon as it is available.

The carrier partner incident impacting short code (route 1) MMS services is currently under investigation by carrier partner teams.

Customers may experience latency impacting outbound (MT) MMS messaging via short code (route 1).

However, the carrier partner has indicated that the MMS MT queue build up has drained. They are observing queuing and latency for DLR at this time.

Start Time : Nov 13, 2025 - 09:19 PST

We have received a notification regarding a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience latency impacting outbound (MT) MMS messaging via short code (route 1).
The cause of this issue is under investigation at this time.

We will provide more information as it becomes available.