Outage in SMS Magic
Credit Balance not updating for some customer accounts in EU and AUS
Resolved MinorIncident Report
Credit Balance issue has been identified and a temporarily fix applied. All customer balances are updating correctly since 10:36AM UTC. Balances updates for some customer accounts are pending for any usage during the following timeframes.
For AUS accounts - Usage between November 19, 8.30AM UTC to November 20, 10.36AM UTC
for EU accounts - Usage between November 20, 9.30AM UTC to November 20, 10:36AM UTC
Our Engineering team is working on a fix to resolve the same.
Components affected
SMS Magic Billing & provisioning serviceNeed to monitor SMS Magic outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 11/20/2025 07:35PM
The pending balance updates for AUS customer accounts have now been completed. All usage between November 19, 8:30 AM UTC and November 20, 10:36 AM UTC has been successfully processed.
This incident has been resolved.
IDENTIFIED
23 days ago - at 11/20/2025 07:12PM
The pending balance updates for EU customer accounts have now been completed. All usage between November 20, 9:30 AM UTC and November 20, 10:36 AM UTC has been successfully processed.
Next update: We will share another update once the AUS balance processing is completed.
IDENTIFIED
23 days ago - at 11/20/2025 01:07PM
Credit Balance issue has been identified and a temporarily fix applied. All customer balances are updating correctly since 10:36AM UTC. Balances updates for some customer accounts are pending for any usage during the following timeframes.
For AUS accounts - Usage between November 19, 8.30AM UTC to November 20, 10.36AM UTC
for EU accounts - Usage between November 20, 9.30AM UTC to November 20, 10:36AM UTC
Our Engineering team is working on a fix to resolve the same.
Latest SMS Magic outages
AT&T 10DLC MMS Duplicate Messages - 11 days ago
Delivery issues United States - Verizon Wireless - 19 days ago
Real-time click counts not updating for EU DataCenter - 23 days ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
