Outage in SMS Magic
Credit Balance not updating for some customer accounts in EU and AUS
Resolved MinorIncident Report
Credit Balance issue has been identified and a temporarily fix applied. All customer balances are updating correctly since 10:36AM UTC. Balances updates for some customer accounts are pending for any usage during the following timeframes.
For AUS accounts - Usage between November 19, 8.30AM UTC to November 20, 10.36AM UTC
for EU accounts - Usage between November 20, 9.30AM UTC to November 20, 10:36AM UTC
Our Engineering team is working on a fix to resolve the same.
Components affected
SMS Magic Billing & provisioning serviceNeed to monitor SMS Magic outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/20/2025 07:35PM
The pending balance updates for AUS customer accounts have now been completed. All usage between November 19, 8:30 AM UTC and November 20, 10:36 AM UTC has been successfully processed.
This incident has been resolved.
IDENTIFIED
4 months ago - at 11/20/2025 07:12PM
The pending balance updates for EU customer accounts have now been completed. All usage between November 20, 9:30 AM UTC and November 20, 10:36 AM UTC has been successfully processed.
Next update: We will share another update once the AUS balance processing is completed.
IDENTIFIED
4 months ago - at 11/20/2025 01:07PM
Credit Balance issue has been identified and a temporarily fix applied. All customer balances are updating correctly since 10:36AM UTC. Balances updates for some customer accounts are pending for any usage during the following timeframes.
For AUS accounts - Usage between November 19, 8.30AM UTC to November 20, 10.36AM UTC
for EU accounts - Usage between November 20, 9.30AM UTC to November 20, 10:36AM UTC
Our Engineering team is working on a fix to resolve the same.
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