Outage in SMS Magic

Real-time click counts not updating for EU DataCenter

Resolved Minor
November 20, 2025 - Started 23 days ago - Lasted 41 minutes
Official incident page

Incident Report

Issue: The click-tracking service is partially degraded, causing delays in processing click counts. Impact: Real-time click counts are not being updated. Current Status: Our engineering team is actively investigating the issue. Duration of Degradation: Started At: 4PM UTC

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/20/2025 05:21PM

The issue has been resolved and click count is updating correctly.

Isuse Duration
Start Time: 4:00PM UTC
End Time: 5:10PM UTC

INVESTIGATING 23 days ago - at 11/20/2025 04:50PM

Issue:
The click-tracking service is partially degraded, causing delays in processing click counts.

Impact:
Real-time click counts are not being updated.

Current Status:
Our engineering team is actively investigating the issue.

Duration of Degradation:
Started At: 4PM UTC

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