Outage in SMS Magic
Delay in message updates in Converse Desk for Non-SalesForce Customers (US Data Center Only)
Resolved MajorIncident Report
Issue Summary
We are currently investigating an issue affecting message visibility and synchronisation within Converse Desk. For some customers, messages may not appear delayed in conversation threads and may not reflect the latest activity.
Our initial investigation indicates there s no issue in sending or receiving messages and it is only an inconsistency between backend message records and the Converse Desk.
Impact
Customers may experience one or more of the following
- Outbound messages appearing as queued on the desk although they have been delivered to the end-users
- Delayed inbound messages or inbound messages not appearing in Converse Desk.
- Conversation threads not updating in Converse Desk even after messages are successfully processed.
Duration
Start - 3 Mar, 10PM UTC
Current Status
Our engineering team is actively working to further investigate and resolve the issue as a priority. Further updates will be share once more information is available
Components affected
SMS Magic Converse Desk on SaaS PortalNeed to monitor SMS Magic outages?
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/06/2026 03:45PM
The issue affecting message synchronization in Converse Desk has been resolved.
MONITORING
6 days ago - at 03/05/2026 06:11PM
A fix has been implemented and messages are updating as expected in Converse Desk. Our Support team is continuing to monitor.
INVESTIGATING
7 days ago - at 03/05/2026 12:47PM
Issue Summary
We are currently investigating an issue affecting message visibility and synchronisation within Converse Desk. For some customers, messages may not appear delayed in conversation threads and may not reflect the latest activity.
Our initial investigation indicates there s no issue in sending or receiving messages and it is only an inconsistency between backend message records and the Converse Desk.
Impact
Customers may experience one or more of the following
- Outbound messages appearing as queued on the desk although they have been delivered to the end-users
- Delayed inbound messages or inbound messages not appearing in Converse Desk.
- Conversation threads not updating in Converse Desk even after messages are successfully processed.
Duration
Start - 3 Mar, 10PM UTC
Current Status
Our engineering team is actively working to further investigate and resolve the issue as a priority. Further updates will be share once more information is available
Latest SMS Magic outages
Service Disruption impacting all Operations (US DataCenter Only) - about 12 hours ago
Message delivery issue - Global outage - about 12 hours ago
Carrier Partner Incident - AT&T 10Dlc SMS Latency - 14 days ago
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