Outage in Softpay
Nets transaction issue
Resolved MajorIncident Report
We are seeing Nets transactions not going through. We're investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/10/2025 12:37PM
TOF-based transactions are back to normal and stable.
MONITORING
7 months ago - at 04/10/2025 12:10PM
Issue should be fixed and transactions are looking good. Monitoring now.
IDENTIFIED
7 months ago - at 04/10/2025 12:07PM
Possible cause found and mitigations have been run. Transactions are starting to come through again.
INVESTIGATING
7 months ago - at 04/10/2025 12:01PM
We are still investigating the issue. Cause not pinpointed yet. Next update no later than 14:15.
INVESTIGATING
7 months ago - at 04/10/2025 11:46AM
We are continuing to investigate. The issue impacts all transactions going through Nets processing (TOF-based). Next update no later than 14:00.
INVESTIGATING
7 months ago - at 04/10/2025 11:43AM
We are seeing Nets transactions not going through. We're investigating.
Latest Softpay outages
Elevated failure rate for Nets transactions - about 2 months ago
Transactions to Paycore integration are failing - about 2 months ago
Investigating - Paycore failures. - 4 months ago
Degraded transaction performance on Nets - 4 months ago
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