Outage in Softpay

Nets transaction issue

Resolved Major

April 10, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing Nets transactions not going through. We're investigating.

Components affected

Softpay App and Services

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/10/2025 12:37PM

TOF-based transactions are back to normal and stable.

MONITORING about 1 year ago - at 04/10/2025 12:10PM

Issue should be fixed and transactions are looking good. Monitoring now.

IDENTIFIED about 1 year ago - at 04/10/2025 12:07PM

Possible cause found and mitigations have been run. Transactions are starting to come through again.

INVESTIGATING about 1 year ago - at 04/10/2025 12:01PM

We are still investigating the issue. Cause not pinpointed yet. Next update no later than 14:15.

INVESTIGATING about 1 year ago - at 04/10/2025 11:46AM

We are continuing to investigate. The issue impacts all transactions going through Nets processing (TOF-based). Next update no later than 14:00.

INVESTIGATING about 1 year ago - at 04/10/2025 11:43AM

We are seeing Nets transactions not going through. We're investigating.

Latest Softpay outages

Issues with all transactions - 18 days ago

Transactions interrupted 11:32-11:43 - about 2 months ago

Nets Test Env. acquiring issue - 5 months ago

Sandbox currently unavailable - 5 months ago

Elevated failure rate for Nets transactions - 7 months ago

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