Outage in Softpay

Elevated error rate for external payment processing

Resolved Minor
May 23, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with external payment processing which may result in transaction errors for some customers.
Components affected
Softpay App and Services

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/23/2025 10:07AM

Issue resolved. Post Mortem to follow.

MONITORING 5 months ago - at 05/23/2025 09:31AM

Issue is resolved. We are monitoring .

INVESTIGATING 5 months ago - at 05/23/2025 09:24AM

The issue is primarily affecting transactions on non-Nets processing. We are continuing to investigate the issue.

INVESTIGATING 5 months ago - at 05/23/2025 09:15AM

We are currently investigating an issue with external payment processing which may result in transaction errors for some customers.

Latest Softpay outages

Elevated failure rate for Nets transactions - about 2 months ago
Transactions to Paycore integration are failing - about 2 months ago
Investigating - transactions through Nets are curretly failing - 3 months ago
Investigating - Paycore failures. - 4 months ago
Degraded transaction performance on Nets - 4 months ago

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