Outage in Softpay

Degraded transaction performance on Nets

Resolved Minor
July 01, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
Components affected
Softpay App and Services

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/01/2025 02:19PM

All back to normal since 15:45.

MONITORING 4 months ago - at 07/01/2025 01:50PM

The issue has normalized at 15:45 (UTC+2) and we're monitoring.

INVESTIGATING 4 months ago - at 07/01/2025 01:44PM

We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.

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