Outage in Sonos
Google Voice Assistant - Playback failures and difficulty adding account
Resolved MajorIncident Report
Summary AI Generated
Sonos experienced a major outage with Google Voice Assistant integration lasting 234.3 hours, preventing users from initiating playback and adding or reauthorizing their Google accounts. The company provided troubleshooting steps via their support documentation to help users resolve the issues. The incident was classified as resolved with monitoring status.
If you are experiencing difficulties using Google Assistant on your Sonos system such initiating playback, or adding/reauthorizing your account, please follow these steps to resolve the issue: https://support.sonos.com/en-us/article/google-assistant-not-working-on-sonos
Components affected
Sonos Google Voice AssistantLatest Updates ( sorted recent to last )
MONITORING
2 months ago - at 02/20/2026 10:46PM
If you are experiencing difficulties using Google Assistant on your Sonos system such initiating playback, or adding/reauthorizing your account, please follow these steps to resolve the issue: https://support.sonos.com/en-us/article/google-assistant-not-working-on-sonos
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