Outage in Sonos
Alexa Voice Control - Add Account - Partial failure
Resolved MajorIncident Report
Summary AI Generated
Sonos experienced a brief major incident lasting 4 minutes in which users were unable to add Alexa Voice Control to their accounts. The issue was isolated to the Alexa Voice Control component and resulted in a partial service failure. The incident was identified and resolved without further escalation beyond the initial investigation.
We are currently investigating an issue where attempting to add Alexa Voice Control fails.
Components affected
Sonos Alexa Voice ControlLatest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 09/16/2026 07:11PM
The incident has been resolved. Thank you for your patience.
IDENTIFIED
22 days ago - at 09/15/2026 08:16PM
We have identified an issue where users attempting to add Alexa receive a failure message.
Workaround: Attempt to add again after a moment.
INVESTIGATING
22 days ago - at 09/15/2026 07:26PM
We are currently investigating an issue where attempting to add Alexa Voice Control fails.
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