Outage in Sonos
Alexa Voice Control - Add Account - Partial failure
Major
September 15, 2026 - Started about 23 hours ago
Official incident page
Official incident page
Incident Report
Summary AI Generated
Sonos experienced a brief major incident lasting 4 minutes in which users were unable to add Alexa Voice Control to their accounts. The issue was isolated to the Alexa Voice Control component and resulted in a partial service failure. The incident was identified and resolved without further escalation beyond the initial investigation.
We are currently investigating an issue where attempting to add Alexa Voice Control fails.
Components affected
Sonos Alexa Voice ControlLatest Updates ( sorted recent to last )
IDENTIFIED
about 22 hours ago - at 09/15/2026 08:16PM
We have identified an issue where users attempting to add Alexa receive a failure message.
Workaround: Attempt to add again after a moment.
INVESTIGATING
about 23 hours ago - at 09/15/2026 07:26PM
We are currently investigating an issue where attempting to add Alexa Voice Control fails.
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