Outage in Sonos
KKBOX - Temporarily Unavailable
Resolved MinorIncident Report
Summary AI Generated
Sonos temporarily disabled five music services — NetEase, QQ Music, Kugou, Kuwo, and KKBOX — for approximately 7.5 days while applying a security update, with all other Sonos functionality remaining unaffected. The services were restored in stages, with NetEase and QQ Music returning first, followed by Kugou and Kuwo, and finally KKBOX last. Users whose services still appeared unavailable after restoration were advised to reauthorize them in the Sonos app and ensure their system was up to date.
We’ve temporarily turned off NetEase, QQ Music, Kugou, Kuwo and KKBOX on Sonos while we apply an important security update. You won’t be able to play music from these services until they return. Sonos systems and other music sources continue to work normally. We expect these services to return in the coming days and will provide updates as we have them on this page.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 10/30/2026 03:19PM
KKBOX is now available.
If you did not remove this service, please reauthorize it in the Sonos app to resume usage.
If you removed the service, it should be available for readding.
If the service is still showing as unavailable, please close and reopen the Sonos app, then under General Settings > System Updates, make sure your system is up-to-date.
IDENTIFIED
14 days ago - at 10/29/2026 04:35PM
酷我音乐 Kuwo Music and 酷狗音乐 Kugou Music are now available.
If you did not remove the services, please reauthorize them in the Sonos app to resume usage.
If you removed them, they should be available for readding.
If the services are still showing as unavailable, please close and reopen the Sonos app, then under General Settings > System Updates, make sure your system is up-to-date.
IDENTIFIED
16 days ago - at 10/27/2026 02:31PM
We are continuing to work on a fix for this issue.
IDENTIFIED
16 days ago - at 10/27/2026 02:29PM
Netease Music 网易云音乐 and QQ Music QQ音乐 are now available.
If you did not remove the services, please reauthorize them in the Sonos app to resume usage.
If you removed them, they should be available for readding.
If the services are still showing as unavailable, please close and reopen the Sonos app, then under General Settings > System Updates, make sure your system is up-to-date.
IDENTIFIED
21 days ago - at 10/23/2026 01:06AM
We’ve temporarily turned off NetEase, QQ Music, Kugou, Kuwo and KKBOX on Sonos while we apply an important security update. You won’t be able to play music from these services until they return. Sonos systems and other music sources continue to work normally. We expect these services to return in the coming days and will provide updates as we have them on this page.
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