Outage in Sonos

Apple Music - Adding Account Issues

Resolved Major

September 27, 2026 - Started about 2 months ago - Lasted 25 days
Official incident page

Incident Report

Summary AI Generated

Sonos experienced a major issue lasting approximately 25 days where users were unable to sign in to or add their Apple Music accounts, affecting only the Sonos Android app. A workaround was available by using the Sonos app on iPhone or iPad. The issue was resolved with the Apple Music 7.0.0 release on October 27, with an early fix available via the Apple Music 7.0.0 Beta on Google Play.

Apple Music - Adding Account Issue Message: We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to sign in to your Apple Music account on Sonos until it’s resolved.

Components affected

Sonos Apple Music

Latest Updates ( sorted recent to last )

IDENTIFIED 21 days ago - at 10/22/2026 11:02PM

A fix will be included in an Apple Music release on Tuesday, October 27. Until then, you can get the fix now by installing the Apple Music 7.0.0 Beta from Google Play.

IDENTIFIED about 1 month ago - at 10/02/2026 03:46PM

We've identified that this issue only affects the Sonos Android app. As a workaround, please use the Sonos app on an iPhone or iPad to add Apple Music.

IDENTIFIED about 2 months ago - at 09/27/2026 11:56PM

Apple Music - Adding Account Issue

Message:

We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to sign in to your Apple Music account on Sonos until it’s resolved.

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