Outage in Sonos
Gaana - Adding Account Issue
Resolved MajorIncident Report
Summary AI Generated
Sonos experienced a major incident where users were unable to sign in to their Gaana accounts on Sonos devices due to an integration problem between the two services. The issue affected the Gaana music service component and prevented account authentication for 6.6 hours. The incident was resolved through collaboration between Sonos and Gaana teams to fix the underlying integration problem.
We've identified a problem with Gaana on Sonos and are working with them on a fix. You may not be able to sign in to your Gaana account on Sonos until it’s resolved.
Components affected
Sonos GaanaLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/23/2026 10:14PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 04/23/2026 03:42PM
We've identified a problem with Gaana on Sonos and are working with them on a fix. You may not be able to sign in to your Gaana account on Sonos until it’s resolved.
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