Outage in Spiceworks

Cloud Help Desk - Some incoming email not creating tickets

Resolved Minor

August 03, 2022 - Started over 3 years ago - Lasted 1 day
Official incident page

Incident Report

We have reports that some emails don't make it to the cloud help desk to become tickets. The development team are looking into the cause.

Components affected

Spiceworks Cloud Help Desk

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Latest Updates ( sorted recent to last )

INVESTIGATING over 3 years ago - at 08/04/2022 08:08PM

Some mail is still not making it through to create tickets in a reasonable timeframe. Our development and operations teams are continuing to work the issue.

MONITORING over 3 years ago - at 08/04/2022 02:36PM

Our dev ops team have implemented changes that are clearing the backlog of email. We are monitoring progress and will update further once this can be confirmed as a full resolution to the issue.

INVESTIGATING over 3 years ago - at 08/04/2022 01:39PM

Our teams are continuing to investigate the issue along with our email provider. Missing mail is creating tickets but with a variable delay, so at this time we would recommend not re-sending missing messages (to avoid duplicates later on).

INVESTIGATING over 3 years ago - at 08/03/2022 03:03PM

We have reports that some emails don't make it to the cloud help desk to become tickets. The development team are looking into the cause.

Latest Spiceworks outages

Cloud Help Desk Delayed email notifications - about 1 month ago

Cloud Help Desk - Outbound email notifications not being sent - 3 months ago

Cloud Help Desk outage - 5 months ago

Connectivity Dashboard - "data did not load!" error displayed - 6 months ago

Cloud Help Desk Mobile App notifications not being sent - 6 months ago

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