Outage in Sprinklr

Instagram Publishing failure

Minor
July 28, 2025 - Started about 9 hours ago
Official incident page

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Outage Details

Hi team, We are currently experiencing an issue with Instagram posts failing to upload, displaying the error message: "The media could not be fetched." The channel team has suggested using JPEG preview URLs for Instagram Reels as a temporary workaround until we identify the exact cause from Meta. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Components affected
Sprinklr America (Prod) Sprinklr America (Prod2) Sprinklr EMEA (Prod19) Sprinklr America (Prod12) Sprinklr America (Prod8) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod18) Sprinklr America (Prod6) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod3) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11)
Latest Updates ( sorted recent to last )
INVESTIGATING about 9 hours ago - at 07/28/2025 07:46AM

Hi team,
We are currently experiencing an issue with Instagram posts failing to upload, displaying the error message:
"The media could not be fetched."
The channel team has suggested using JPEG preview URLs for Instagram Reels as a temporary workaround until we identify the exact cause from Meta.
Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

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