Outage in Spruce Health

[Resolved] SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers

Resolved Minor

March 28, 2025 - Started 10 months ago - Lasted 4 days
Official incident page

Incident Report

Our telecommunications infrastructure partner has confirmed an issue in receiving SMS from AT&T mobile users in some cases. They are actively collaborating with AT&T to resolve this issue. This issue started on March 28, 2025 around 8:45 PT and is ongoing.

Components affected

Spruce Health SMS Routing

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/01/2025 02:41PM

The system is operating as normal. Our telecommunications infrastructure partner has informed us that the issue with inbound SMS messages from the AT&T Network to a subset of Spruce phone numbers has been resolved. It began March 28, 2025 around 8:45 PT and was resolved March 31, 2025 around 1:00 PT. We will continue to monitor.

MONITORING 10 months ago - at 03/31/2025 09:02PM

We are observing successful SMS delivery when sending messages from the AT&T Network. We will continue to monitor to ensure full service recovery.

IDENTIFIED 10 months ago - at 03/31/2025 04:20PM

The issue has been acknowledged by our telecommunications infrastructure partner and they are actively collaborating with AT&T on resolving this issue.

INVESTIGATING 10 months ago - at 03/31/2025 04:19PM

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