Outage in Staffbase

Degraded performance/Slow responses of our App

Resolved Minor
January 25, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers may experience slow loading times. Our teams are investigating right now. We will update you as we learn more.
Components affected
Staffbase Web Application (Europe) Staffbase Native App - Android Staffbase App Services (Europe) Staffbase Native App - iOS Staffbase App Services (US) Staffbase Web Application (US) Staffbase Test Application / Stage Environment
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/25/2023 11:56AM

Our provider Microsoft Azure implemented a fix, so we can confirm that all apps are working as intended again. We are sorry for the inconvenience this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

IDENTIFIED almost 2 years ago - at 01/25/2023 09:02AM

We have identified the root cause. It seems that Microsoft Azure (being used as hosting provider for our applications and services) is facing multiple outages across all regions, which is causing degradation of all services. Microsoft is working on restoring the availability. Until then, the Staffbase services might be interrupted. For more information, check: https://status.azure.com/de-de/status
We will keep you updated as we learn more.

IDENTIFIED almost 2 years ago - at 01/25/2023 08:53AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 01/25/2023 08:43AM

We have identified the root cause. It seems that Microsoft Azure (being used as hosting provider for our applications and services) is facing multiple outages across all regions, which is causing degradation of all services. Microsoft is working on restoring the availability. Until then, the Staffbase services might be interrupted. For more information, check: https://status.azure.com/de-de/status
We will keep you updated as we learn more.

INVESTIGATING almost 2 years ago - at 01/25/2023 07:58AM

Some customers may experience slow loading times. Our teams are investigating right now. We will update you as we learn more.

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