Outage in Staffbase

[Email] - [Loading and saving errors when editing and creating Email Drafts/Template]

Resolved Minor

January 08, 2024 - Started about 2 years ago - Lasted 10 days
Official incident page

Incident Report

Affected feature: Email Draft/Template editing and creating Some users may be experiencing issues with loading and saving Email Drafts/Templates. It appears to be intermittent and the draft can be loaded after refreshing the page. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase App Services (Europe) Staffbase App Services (US)

Need to monitor Staffbase outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/18/2024 03:56PM

This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

MONITORING about 2 years ago - at 01/11/2024 08:23PM

We have released an update to resolve the issue; drafts should be loading and saving again. We will continue to monitor the systems until we are sure the issue is fully resolved.

INVESTIGATING about 2 years ago - at 01/08/2024 04:11PM

Affected feature: Email Draft/Template editing and creating

Some users may be experiencing issues with loading and saving Email Drafts/Templates. It appears to be intermittent and the draft can be loaded after refreshing the page.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Latest Staffbase outages

Email US System - Certain Customers Unable to Receive Test Emails - 2 days ago

[App/Intranet] [Global] - [Users are unable to log in via SSO] - 4 days ago

[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email - 7 days ago

[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails - about 1 month ago

App/Intranet/ German System/US System/AU System - Calendar Plugin not loading - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook