Outage in Staffbase

[Email] - CSV Contact Uploads are queued and not getting processed

Resolved Minor
June 12, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Affected feature: Contact uploads via CSV Some customers may be experiencing issues with their CSV contact uploads being stuck in a queued state. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Web Application (US) Staffbase Web Application (Europe)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/12/2024 03:45PM

This incident has been resolved, and the distribution lists will now be processed again as expected when uploaded. Any previously queued distribution lists need to be uploaded again since they won't be processed otherwise.

We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We're happy to help!

INVESTIGATING 6 months ago - at 06/12/2024 02:12PM

Affected feature: Contact uploads via CSV

Some customers may be experiencing issues with their CSV contact uploads being stuck in a queued state.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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