Outage in Staffbase

[App/Intranet] [German System / US System] - Surveys missing from app/intranet platforms

Resolved Minor

July 02, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Affected feature: Surveys Customers may be experiencing issues viewing surveys within their studio. An error may pop up when attempting to view a survey. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Common Features

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/02/2025 07:59PM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems.

MONITORING 10 months ago - at 07/02/2025 06:13PM

We have resolved the issue and surveys are working as intended again. We will continue to monitor the systems until we are sure the issue is fully resolved.

IDENTIFIED 10 months ago - at 07/02/2025 05:07PM

We have identified the root cause and will now take steps to fix the issue with surveys not appearing in the Studio.

INVESTIGATING 10 months ago - at 07/02/2025 04:26PM

Affected feature: Surveys

Customers may be experiencing issues viewing surveys within their studio. An error may pop up when attempting to view a survey.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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