Outage in Staffbase
[App/Intranet/Email] [German System / US System] - [Chat function unavailable, issues with screen loading]
Resolved MajorIncident Report
Affected feature: [Chat function]
Some customers may be experiencing issues with loading the chat function.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 07/14/2025 03:39AM
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
MONITORING
6 months ago - at 07/14/2025 03:28AM
We have released an update to resolve the issue and the chat plugin is functional. We will continue to monitor the systems until we are sure the issue is fully resolved.
IDENTIFIED
6 months ago - at 07/14/2025 03:27AM
We have identified the root cause and will now take steps to fix the issue.
INVESTIGATING
6 months ago - at 07/14/2025 02:16AM
Affected feature: [Chat function]
Some customers may be experiencing issues with loading the chat function.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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